How to submit an issue report or repair

If your tool or item is not working correctly, you must report the issue to the Rockwood Common Tool Library.

You can report an issue in the following ways:

  • Telling a Volunteer Librarian at check-in
  • Send an email to librarian@rockwoodcommon.org
  • "Report an Issue" on your loan item via your online account

Please provide a short description of the known issue or what error you are experiencing. If you were operating the tool / item when it stopped working, tell us briefly what happened.


Self Reporting Item Issues Online Account:

  • Login > Select "My Account" > Select "Loans"
  • Select the loan which includes the item you want to report an issue on. 
  • Select > "Report an issue with this item".
  • Fill out the form with details. You may upload photos.

Self Reporting Item Issues From Your Email:

  • Open your loan email
  • Select > "Report an issue with this item".
  • Fill out the form with details. You may upload photos.


...